How to Request a Refund
At Active Keys, we stand behind every purchase. If you’re having trouble with your product key or the setup process, our team will help you troubleshoot first. If the issue can’t be resolved and your case meets the requirements, we may approve a refund or provide a replacement.
When you may qualify for a refund
A refund may be considered when:
Your product key does not work, and
Our support team is unable to resolve the issue
Important note
Because product keys are digital and unique, refunds are not available for keys that have already been successfully activated or shared—unless we verify the key is not functioning as expected.
When a replacement key may be provided
A replacement may be offered at no cost when:
The product key cannot be activated
The wrong edition/version was delivered
A verified installation-related issue occurred (for example, a corrupted installer file)
How to request a refund or replacement
Email our support team at:
help@activekeys.com
Include:
Your order number
The product purchased
A short description of the issue
A screenshot of the error (if available)
We’ll help you first
Most issues can be fixed quickly. Before approving a refund, our team may:
Walk you through troubleshooting steps
Confirm version/edition compatibility
Assist with installation or activation
Refund timeline
If a refund is approved:
Refunds are typically processed within 3–5 business days
You’ll receive a confirmation email
Funds return to the original payment method used at checkout