How to Request a Refund

✅ When you may qualify for a refund

A refund may be considered when:

• Your product key does not work, and

• Our support team is unable to resolve the issue

⚠ Important note
Because product keys are digital and unique, refunds are not available for keys that have already been successfully activated or shared—unless we verify the key is not functioning as expected.

🔁 When a replacement key may be provided

A replacement may be offered at no cost when:

• The product key cannot be activated

• The wrong edition/version was delivered

• A verified installation-related issue occurred (for example, a corrupted installer file)

🧾 How to request a refund or replacement

Email our support team at:
📩 [email protected]

Include:

• Your order number

• The product purchased

• A short description of the issue

• A screenshot of the error (if available)

🔧 We’ll help you first

Most issues can be fixed quickly. Before approving a refund, our team may:

• Walk you through troubleshooting steps

• Confirm version/edition compatibility

• Assist with installation or activation

💸 Refund timeline

If a refund is approved:

• Refunds are typically processed within 3–5 business days

• You’ll receive a confirmation email

• Funds return to the original payment method used at checkout