What Does The Warranty Cover?
Active Keys provides coverage for eligible one-time purchases, so you can buy with confidence. This section explains what lifetime coverage includes, when you should contact support, and the situations that are not included.
What’s covered
Coverage applies to the original purchase and includes support for situations such as:
Activation issues on first use
Reinstallation or reactivation after reinstalling Windows or formatting the PC
Moving to a new device (only when the key type supports transfer)
Installer or download access not working
Office prompting for the product key again after it was previously activated
If you run into any of the above, contact us at help@activekeys.com and we’ll assist you.
Replacement under coverage
A replacement key may be provided at no additional cost when:
The key fails after a verified reinstall/reset scenario
A download link is unavailable, expired, or blocked
The wrong edition/version was delivered
Our goal is to make sure you can complete setup and continue using your purchase as intended.
What’s not covered
Coverage does not include:
Activation on multiple devices when the purchase is intended for one device at a time
Compatibility issues on unsupported operating systems or environments
Hardware failure or operating system corruption unrelated to the product
Non-transferable keys (such as OEM-type keys) being reused on different hardware
If you’re not sure what key type you have, contact us and we’ll clarify based on your order details.