How to Contact Support ?
For the fastest help, we recommend starting with our website chat tool first. It’s designed to handle common questions quickly and guide you through the most frequent issues.
Our chat tool can help with:
Fixing common activation errors
Finding installation steps and setup guides
Answering frequently asked questions
You can access it directly on our website using the chat icon in the lower-right corner.
If the automated guidance doesn’t resolve your issue within a few messages, you can contact our support team directly.
Email: help@activekeys.com
To speed things up, include the following in your message:
Full name
Email used at checkout
Order number
Product purchased (example: Office 2021, Windows 11 Pro)
A clear description of the issue
Screenshots or error messages (if available)
Response times
We aim to reply as quickly as possible during business hours, and many requests are answered within the hour.