---
title: "How to Contact Support ?"
description: "For the fastest help, we recommend starting with our website chat tool first. It’s designed to handle common questions quickly and guide you through the most frequent issues."
url: https://help.activekeys.com/en/articles/16-how-to-contact-support
collection: "Orders & Support"
updated: 2026-02-12
language: en
---

# How to Contact Support ?

For the fastest help, we recommend starting with our website chat tool first. It’s designed to handle common questions quickly and guide you through the most frequent issues.

### Our chat tool can help with:

-   Fixing common activation errors
    
-   Finding installation steps and setup guides
    
-   Answering frequently asked questions
    

You can access it directly on our website using the chat icon in the lower-right corner.

If the automated guidance doesn’t resolve your issue within a few messages, you can contact our support team directly.

Email: [**help@activekeys.com**](mailto:help@activekeys.com)

To speed things up, include the following in your message:

Full name  
Email used at checkout  
Order number  
Product purchased (example: Office 2021, Windows 11 Pro)  
A clear description of the issue  
Screenshots or error messages (if available)

### ⏱ Response times

  
We aim to reply as quickly as possible during business hours, and many requests are answered within the hour.